Useful phone numbers

U.S. Department of Justice ADA Infoline

Monday through Friday from 9:30 AM until 5:30 PM (eastern time) except on Thursday when the hours are 12:30 PM until 5:30 PM.
Spanish language service is also available.
For general ADA information, answers to specific technical questions, free ADA materials, or information about filing a complaint, call:
1-800-514-0301 (voice)
1-800-514-0383 (TTY)

American Red Cross Shelter Access Hotline

If you have a problem accessing a Red Cross shelter during a disaster, this is the number to call for assistance.
1-866-GET-INFO (1-866-438-4636)

ASPCA’s Animal Poison Control Hotline

“If you think that your pet may have ingested a potentially poisonous substance, call (888) 426-4435. A $65 consultation fee may be applied to your credit card.”
1-888-426-4435

DOT Hotline

Toll-Free Hotline For Air Travelers With Disabilities (DOT)
“The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in “real time.” Effective October 1, 2006, the hours for the hotline are 9 a.m. to 5 p.m. Eastern time, Monday through Friday except federal holidays.”
1-800-778-4838 (voice)
1-800-455-9880 (TTY)

TSA Hotline

Contact The Transportation Security Administration
“Members of the traveling public who believe that they have been unlawfully discriminated against by a TSA employee may contact the External Compliance Division in the Office of Civil Rights to have their concerns addressed, by sending an E-mail to TSA.OCR-ExternalCompliance@dhs.gov or by calling the Office of Civil Rights.”
1-877-EEO-4-TSA (1-877-336-4872)
(800) 877-8339 (TTY)
E-mail at TSA-ContactCenter@dhs.gov.
1-877-336-4872

Walmart Complaint Hotline

If you’re being discriminated against at a Walmart for use of a service animal, call this Walmart ethics hotline.
1-800-963-8442 (English or Spanish)
Email: Ethics@wal-mart.com

People with service animals must be allowed access to all public accommodations.
This right takes precedence over all state and local laws which might otherwise prohibit animals in those places such as Stores, Malls, Restaurants, Hotels/Resorts, Airlines,Cruises, Taxi cabs, Buses just to name a few.

Many landlords and business owners request to see registration paperwork or other identification and even though such paperwork is not required under law, it is often easier to provide the requester with a registration document or ID rather than argue the point or attempt to educate the person.

Emotional support dogs are protected under federal law Under the Fair Housing Amendments Act (FHAA) and the Air Carrier Access Act (ACAA), protects an individual who is entitled to an emotional support dog to assist them with their life.

The Fair Housing Amendments Act of 1988 (42 USC 3601, et seq.) prevents landlords and home owner associations from restricting your Emotional Support Animal from living with you.(even when there is a no pet policy in place) They are also not allowed to access special pet fees on you because of your pet.

The ACAA protects individuals by allowing the emotional support dog to fly with them in the cabin of an airplane (without having to pay any additional fees).

Any size or breed of dog can be an emotional support or service dog, emotional support dogs do not have to be professionally-trained to perform any task.